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How We Handle Your Personal Data

At lpk77, your personal data is handled with care and kept only for the purposes you would expect — running your account, processing deposits via Touch 'n Go…

Data Collected TransparentlyYour Rights Are ClearContact Us AnytimeMalaysia-Applicable Policy

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What This Policy Covers and Who It Applies To

lpk77 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all personal data we process in connection with your use of lpk77, including account registration, identity verification, wallet activity and customer support interactions. Access to our platform depends on local law and is available where local law permits. When you deposit

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or withdraw through Touch 'n Go, GrabPay, Boost dan FPX, or FPX, the payment provider may also process data under its own privacy terms — we encourage you to read those separately. We act as the data controller for the information you share directly with us,
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and we store it only for as long as necessary to fulfil the purpose it was collected for or to meet any legal retention obligation. Changes to this policy will be communicated via the contact channel on file for your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Our Data Team Send a written request to our dedicated privacy address and we will respond within five working days. Include your registered account identifier so we can locate your data quickly and accurately.

Live Chat Support Our chat agents are available around the clock and can raise a formal data request on your behalf. They will log it internally and ensure the privacy team follows up within the required timeframe.

In-Account Help Centre Log in and navigate to the Help Centre to submit a privacy or data request directly from your account dashboard. This creates a tracked ticket so you can monitor progress without following up separately.

HOW WE PROTECT DATA

Six Ways We Manage Your Information

Every layer of data handling at lpk77 is designed to be proportionate, transparent and easy for you to act on.

Data We Collect

We collect only what is needed: your name, email, contact number, payment identifiers for Touch 'n Go, GrabPay, Boost dan FPX, and device data for fraud prevention. We do not collect data beyond what your account operation requires.

Cookie Handling

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser at any time; opting out of analytics cookies does not affect account functionality.

Account Security Measures

Passwords are hashed using industry-standard algorithms and never stored in plain text. We apply two-factor authentication options on your account and monitor login activity for unusual patterns that could indicate unauthorised access.

Data Retention Schedule

Active account data is retained for as long as your account remains open. Once you close your account, we retain necessary records only for the period required by applicable financial and legal obligations, after which data is securely deleted.

Who We Share Data With

We share data only with payment processors like Touch 'n Go, GrabPay, Boost dan FPX, identity verification providers, and fraud-prevention partners. We do not sell your personal data to third parties for marketing purposes under any arrangement.

Requesting Changes or Deletion

You can request to access, correct or delete your personal data at any time by contacting us through the paths listed on this page. We will confirm receipt and act within the timeframe required by the data protection rules that apply to your region.

Common Questions About Your Data and Rights

These are the questions we hear most from people reading this policy. If your question is not answered here, reach out through the contact paths above and our team will respond in writing.

We collect your full name, email address, phone number, and the payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX or FPX. Device and IP data are also logged for security and fraud prevention purposes during account sessions.

After account closure, we retain records for the minimum period required under applicable financial and legal rules. Once that period ends, all personally identifiable data is securely deleted from our systems and backup stores.

Yes. Submit a data access request through email, live chat or the in-account Help Centre. Include your registered account identifier and we will compile and send your data within the timeframe required by the applicable data protection rules.

We share data only with operational partners — payment processors such as Touch 'n Go, GrabPay and Boost, identity verification services, and fraud-prevention providers. Your data is never sold to third-party marketing networks or data brokers.

Contact us via the email address, live chat or Help Centre ticket system described on this page. State clearly whether you want a correction or deletion, and we will act and confirm in writing once the request has been completed.

We use session cookies required for login and optional analytics cookies to measure page usage. Analytics cookies can be disabled in your browser settings or via the cookie preferences panel without affecting your account login or wallet functionality.

We will notify you of material changes through the contact details registered on your account before the revised policy takes effect. Continuing to use the platform after that date constitutes acceptance of the updated terms as they apply in your region.

How We Handle Your Personal Data

Reach Us About Your Data

Six Ways We Manage Your Information

Data We Collect

Cookie Handling

Account Security Measures

Data Retention Schedule

Who We Share Data With

Requesting Changes or Deletion

Common Questions About Your Data and Rights

01 What personal data does lpk77 collect when I open an account?

02 How long is my data kept after I close my account?

03 Can I request a copy of the data lpk77 holds about me?

04 Does lpk77 share my data with other companies?

05 How do I ask lpk77 to correct or delete my personal data?

06 What cookies does lpk77 use and can I opt out?

07 What happens to my data if this Privacy Policy changes?

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